The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your IndustryE-bookThe Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your IndustrydiRobert SpectorValutazione: 4 su 5 stelle4/5Salva The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry per dopo