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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
diThomas A. StewartE-book
How Excellent Companies Avoid Dumb Things: Breaking the 8 Hidden Barriers that Plague Even the Best Businesses
diNeil SmithAudiolibro
Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
diThomas A. Stewart