- E-bookService Recovery SkillsKimberly Peters
- E-bookCustomer Service Training for Frontline PersonnelKimberly Peters
- E-bookGreat Customer Service Over the TelephoneKimberly Peters
- E-bookListening SkillsKimberly Peters
- E-bookHow to Interact with All Kinds of CustomersKimberly Peters
- E-bookCustomer Service Training for Service TechniciansKimberly Peters