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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...visualizza altroJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.visualizza meno
Libri di James L. Heskett
Service Profit Chain The Value Profit Chain: Treat Employees Like Customers and Customers Like Valutazione: 4 su 5 stelle4/5Service Breakthroughs Valutazione: 0 su 5 stelle0 valutazioniWhat Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Valutazione: 0 su 5 stelle0 valutazioni
Audiolibri di James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Valutazione: 0 su 5 stelle0 valutazioni